Customer Success Lead
Core
Define and execute Customer Success strategy for APAC, managing top-tier enterprise and mid-market accounts to drive onboarding, retention, and expansion.
Role type
Senior Customer Success Lead (Strategy & Account Management)
Builds
Customer success frameworks, strategic account plans, and data-driven insights for enterprise/mid-market clients.
Domain
SaaS / eCommerce / APAC
Required skills
Customer Success strategy, account management, data analysis, stakeholder management, cross-functional collaboration, churn prevention, NRR optimization
Preferred skills
Vitally.io experience, APAC enterprise/mid-market account experience
Technologies
Vitally.io
Responsibilities
Define and run Customer Success strategy for APAC; manage top-tier accounts; build onboarding, adoption, and retention frameworks; act as strategic advisor to executives; partner with Sales/Marketing on upsell/cross-sell; identify at-risk accounts; translate usage data into strategic insights.
Seniority
Senior, hands-on IC with strategic leadership
