Alarm Monitoring Advisor
Core
Answering alarm calls, communicating with local first responders, and providing customer support for security monitoring services.
Role type
Central Station Operator (Alarm Monitoring Advisor)
Builds
Real-time security response and customer communication for residential and commercial clients
Domain
Security services / Emergency response coordination
Deliverable
client delivery
Required skills
alarm monitoring, first responder communication, customer service, real-time information relay, product demonstration, multi-tasking, problem-solving, organizational skills
Responsibilities
Monitor and respond to alarms, communicate with customers, relay vital information to first responders, handle incoming calls including technical concerns, perform product demonstrations
Seniority
Entry-level to Mid-level, hands-on IC
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