Alarmverfolger (m/w/d) Notruf- und Serviceleitstelle
Core
Monitoring and coordinating emergency response for alarms (fire, burglary, robbery, technical faults) and managing intervention forces.
Role type
Alarm monitoring and dispatch coordinator
Builds
Emergency response coordination for over 78,000 active monitoring systems and 43,000 intervention objects
Domain
Security services / Emergency response
Deliverable
client delivery
Required skills
Alarm system monitoring, intervention force coordination, quality standard compliance, data management, customer support
Preferred skills
NSL certification, prior experience in security service or customer service, shift work flexibility
Technologies
Fire alarm systems, burglary alarm systems, robbery alarm systems, elevator monitoring systems, video surveillance systems
Responsibilities
Support customers and partners with alarm processing challenges, monitor all connected alarm systems, coordinate intervention forces and enforce reaction times, coordinate and document elevator and video surveillance solutions, maintain quality standards and data integrity
