Opérateur Télésurveillance H/F
Core
Monitoring security sites for private and professional clients from a surveillance center, responding to alarms (intrusion, fire, technical, flood) and coordinating emergency responses.
Role type
Security monitoring operator
Builds
Real-time security monitoring and incident response for client sites
Domain
Security services / Physical security
Deliverable
physical/clinical work
Required skills
Alarm analysis, telephone communication, video monitoring, law enforcement coordination, report documentation, shift work flexibility, French language proficiency, computer literacy, professional security card (CQP Télésurveillance/OVT), clean criminal record
Preferred skills
Teamwork, customer service orientation, calmness under pressure, diplomacy, curiosity, reactivity
Technologies
Video monitoring systems, alarm management software, telephone systems
Responsibilities
Process alarms and analyze trigger history, manage incoming calls, resolve doubts via phone or video, guide client site entry via video, alert law enforcement and conduct remote arrests, document intervention and activity reports
Seniority
Entry-level, hands-on operator
