Onboarding Project Manager - NORAM
Core
Lead complex onboarding projects for Cloudbeds' mid-market hotel customers from contract signature through adoption and transition to Account Management.
Role type
Senior Onboarding Project Manager (SaaS)
Builds
Seamless implementation experiences for hotel management software customers
Domain
Hospitality SaaS / Hotel Technology
Required skills
Project management, stakeholder alignment, risk management, cross-functional coordination, customer relationship management, timeline and milestone definition, adoption tracking
Preferred skills
Hospitality operations experience, SaaS onboarding experience, Salesforce/Zendesk/Slack familiarity
Technologies
Salesforce, Zendesk, Slack
Responsibilities
Own end-to-end onboarding lifecycle for mid-market customers, define project scope and timelines, serve as primary point of contact for customers, lead customer meetings and document action items, manage risks and dependencies, coordinate cross-functional teams, monitor onboarding success metrics
Seniority
Mid-Senior, hands-on IC