Client Success Coordinator - PropTech Company
Remote · from United StatesNo visa sponsorship
Core
First line of care for client accounts, ensuring clients feel heard and supported by coordinating resolutions across internal teams.
Role type
Client Success Coordinator
Builds
Dependable client experience and smooth account onboarding
Domain
PropTech / Multifamily Housing
Deliverable
client delivery
Required skills
Client communication, issue triage, cross-functional coordination, account onboarding support, ticket management, proactive status updates
Preferred skills
None stated
Technologies
None stated
Responsibilities
Monitor and respond to client emails, tickets, and concerns; create and track support tickets to resolution; coordinate new account setup and onboarding; support Account Managers with coverage and escalation; maintain accurate client and account records
Seniority
Individual Contributor