Customer Success Executive
Core
Manage day-to-day relationships with an assigned portfolio of education customers (K–12, Catholic Education Dioceses, TAFE, universities) to drive product adoption, retention, and renewal.
Role type
Customer Success Executive
Builds
Everway's education technology platform for K–12, Catholic Education Dioceses, TAFE, and universities
Domain
Education technology (EdTech)
Required skills
customer relationship management, onboarding and implementation support, customer training delivery, data analysis for trend identification, account planning, cross-functional collaboration, retention and renewal management, cross-sell and upsell identification, content creation for webinars and newsletters, public speaking at conferences
Preferred skills
SaaS or subscription-based customer-facing experience in education, CRM system proficiency, familiarity with business IT tools (Google Workspace, Microsoft 365, Calendly, Outreach)
Technologies
Tableau, Google Workspace, Microsoft 365, Calendly, Outreach
Responsibilities
Manage assigned customer portfolio and maintain accurate account plans; support onboarding, implementation, and product training; coordinate proactive engagement including Quarterly Business Reviews; monitor customer health and usage via business intelligence; respond to enquiries and deliver product demonstrations; support retention and renewal activities; identify cross-sell and upsell opportunities; create customer-facing content; represent the company at events and customer-site visits
Seniority
Junior to Mid-level, hands-on IC
