Staff Customer Success Manager, Majors (Financial Services)
Core
Strategic business partner for a select portfolio of major financial services customers, driving outcomes, building executive relationships, and ensuring measurable value from Chainguard's security platform.
Role type
Staff Customer Success Manager (Financial Services)
Builds
Strategic account health, executive alignment, and long-term value realization for enterprise clients
Domain
Cybersecurity / Financial Services
Deliverable
client delivery
Required skills
Strategic account management, executive engagement, financial services regulatory knowledge (SOC 2, FedRAMP, PCI DSS), software supply chain security domain familiarity, issue management, cross-functional advocacy
Preferred skills
Prior experience at cybersecurity/infrastructure software companies, experience selling to banks/asset managers/insurers/fintechs, early-stage startup experience
Technologies
Chainguard platform, container security, DevSecOps, vulnerability management
Responsibilities
Build trusted relationships with CISOs and executives; lead business-focused onboarding and success planning; facilitate executive business reviews and strategic planning; identify expansion opportunities and mitigate renewal risk; represent customer voice internally to influence product roadmap; coordinate escalations with technical teams
Seniority
Staff, high-autonomy IC
