Director, Delivery and Success
Core
Senior leader responsible for delivering exceptional outcomes for healthcare life sciences clients, building trusted executive relationships, and leading a high-performing team of Delivery and Success Managers.
Role type
Director, Delivery and Success (Senior IC / Team Lead)
Builds
Client engagement outcomes and scalable delivery operations for regulated industries
Domain
Healthcare life sciences / MedTech / Regulated software
Deliverable
client delivery
Required skills
Regulated industry experience, team leadership and development, executive client relationship management, strategic operations design, product feedback translation, quality and compliance alignment
Preferred skills
Customer success or professional services background, quality/regulatory affairs knowledge, SaMD familiarity, early-stage startup experience
Technologies
CRM tools, customer operations platforms
Responsibilities
Own executive-level client relationships and strategic engagements; Hire, coach, and mentor a team of Delivery and Success Managers; Oversee complex client portfolios ensuring high-quality execution; Partner with Sales to drive commercial growth and account expansion; Design and improve delivery processes and organizational structures; Translate customer insights into product feedback loops; Model company values and serve as a cultural leader; Support application of regulatory standards within client engagements
