Technical Architect
Core
Architecting and implementing technical integration solutions for Gong's Enterprise customers, ensuring seamless connectivity between Gong's platform and complex CRM ecosystems.
Role type
Senior IC Technical Architect (Customer-Facing)
Builds
Production integration architectures and data synchronization solutions for enterprise clients
Domain
B2B SaaS / Revenue Intelligence / CRM Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
RESTful and JSON API design, Salesforce data model and security, SAML/OAuth 2.0/SCIM protocols, technical discovery and design, data migration planning, system architecture governance, telephony system integration (CCaaS/UCaaS), Agile methodologies
Preferred skills
RevOps or Sales Tech environment experience, pre-sales solution scoping, cross-functional escalation management
Technologies
Gong API, Salesforce, SAML, OAuth 2.0, SCIM, CCaaS, UCaaS
Responsibilities
Lead technical discovery and design workshops with customer IT and Security teams; Own end-to-end technical architecture and governance for Gong API solutions; Architect and implement solutions for complex CRM configurations; Create high-quality technical documentation including architecture diagrams and API specs; Lead data migration planning and execution for legacy system transitions; Contribute technical insights to pre-sales scoping and effort estimation; Act as technical liaison for high-impact customer escalations
Seniority
Senior, hands-on IC