Senior Patient Support Specialist, UK (Mid-Shift)
Core
Deliver high-quality care and resolve patient issues via email, chat, and phone for a weight-management program combining medication with personalized support.
Role type
Senior Patient Support Specialist (Mid-Shift)
Builds
Juniper, a global weight-management program
Domain
Healthcare / Weight Management / Telehealth
Deliverable
client delivery
Required skills
Patient-centric problem solving, cross-functional collaboration, meeting service targets, process improvement, trend identification, proactive action, healthcare interest
Preferred skills
Experience in telehealth or healthcare support, strong English communication, computer skills
Technologies
Customer service software
Responsibilities
Resolve patient issues swiftly and effectively, coordinate with doctors and pharmacies to ensure seamless care, meet and exceed service metrics (CSAT, AHT), identify opportunities for process optimization, monitor and escalate recurring patient issues
Seniority
Senior, hands-on IC
