Director, SPM Implementation
Core
Lead strategic direction of implementation and customer onboarding for enterprise clients, overseeing architectural design of Sales Performance Management (SPM) solutions and building high-performing implementation teams.
Role type
Director, Implementation & Customer Operations
Builds
Scalable SPM platform configurations, commission engine architectures, and data pipelines for enterprise sales compensation programs.
Domain
SaaS / Sales Performance Management / Incentive Compensation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic implementation leadership, SPM platform expertise, architectural design of commission engines, team building and mentorship, cross-functional collaboration, data architecture and modeling, stakeholder management, analytical problem solving
Preferred skills
Experience with large datasets, proficiency in Excel and analytical tools, background in engineering or analytics fields
Technologies
SPM platforms, Excel, data modeling tools
Responsibilities
Define and lead implementation strategy for enterprise customer onboarding; build and mentor implementation teams; guide architectural design of customer SPM solutions; partner with Product and Engineering to influence platform roadmap; serve as strategic advisor to senior client stakeholders; establish KPIs for implementation performance and operational efficiency
Seniority
Director, strategic leadership & team management