Architect - ServiceNow Product Engineer
Core
Own ServiceNow ITSM product architecture, design authority, and roadmap while implementing AI capabilities and enterprise integrations.
Role type
Senior IC ServiceNow Product Architect & AI Engineer
Builds
Scalable ITSM solutions, production AI models (Now Assist, Predictive Intelligence), and enterprise integrations
Domain
IT Service Management (ITSM) / Enterprise Software / Generative AI
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow ITSM module expertise, Flow Designer, IntegrationHub, REST/SOAP APIs, JavaScript/Glide API scripting, AI model tuning, CMDB architecture, ITIL framework knowledge
Preferred skills
Process Mining, Process Automation, ServiceNow AI roadmap evaluation, agile development methodologies
Technologies
ServiceNow, Flow Designer, IntegrationHub, MID Server, Now Assist, Predictive Intelligence, AI Search, Virtual Agent, JavaScript, Glide API
Responsibilities
Architect and maintain ServiceNow product roadmap, data model, and integration architecture. Implement and tune AI capabilities for production use. Design and build integrations between ServiceNow and enterprise systems. Lead architecture reviews and provide design-authority sign-off. Assess organizational AI readiness and define governance standards.
Seniority
Senior, hands-on IC
