Customer Success Manager
Core
Own customer relationships from contract signing through onboarding, adoption, renewal, and growth for housing developers and compliance teams.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer success processes, training materials, and support team
Domain
Affordable housing, real estate, and public benefits
Required skills
Customer relationship management, onboarding, account management, cross-functional communication, process building, team leadership, judgment, empathy, AI tool proficiency
Preferred skills
Experience in affordable housing/real estate/compliance, regulated industry software onboarding, early-stage startup experience, customer support team leadership
Technologies
AI tools
Responsibilities
Manage full customer lifecycle from deal close to renewal and growth, create training materials for customer teams, act as primary point of contact for developers and compliance teams, translate customer feedback into product requirements, build customer success workflows and escalation protocols, lead the support team
Seniority
Individual Contributor, early-stage startup