Operations & Customer Support Associate, Pharmacy
Core
Provide customer support and monitor operations for pharmacy order fulfillment and prescription processing.
Role type
Associate-level operations and customer support specialist
Builds
Pharmacy order fulfillment and patient support workflows
Domain
Healthcare / E-commerce
Deliverable
product features
Required skills
Customer service, order tracking, issue resolution, process monitoring, documentation, data analysis
Preferred skills
Healthcare background, e-commerce experience, Zendesk proficiency, Athena (EHR) familiarity, Shopify knowledge
Responsibilities
Serve as primary contact for patient inquiries regarding pharmacy orders, coordinate with pharmacy partners for accurate order processing, monitor operational timelines and identify delays, resolve order discrepancies and prescription issues, maintain records of interactions and resolutions, suggest process improvements for fulfillment workflows
Seniority
Associate, individual contributor
