Patient Support Specialist, Australia Support
Core
Resolve patient issues via email, chat, and phone calls to deliver high-quality care for patients living with obesity on the Juniper weight-management program.
Role type
Senior Customer Support Specialist (Healthcare)
Builds
Patient support operations for the Juniper weight-management program
Domain
Healthcare / Weight Management / Telehealth
Deliverable
client delivery
Required skills
Problem-solving, attention to detail, English written and verbal communication, computer skills, customer service software proficiency
Preferred skills
Healthcare or wellness interest, experience in allied services, Mac and Google Suite experience
Responsibilities
Take ownership of patient issues and resolve them swiftly, collaborate with doctors and pharmacies to coordinate patient outcomes, meet and exceed service targets like CSAT and AHT, identify process improvement opportunities, monitor and escalate recurring patient issues
Seniority
Mid-level, hands-on IC
