Onboarding Coach - Guest Experience
Core
Onboard and support hotel clients on the Whistle messaging platform to enhance guest engagement and streamline communication.
Role type
Customer Onboarding Coach (SaaS)
Builds
Whistle messaging platform for hotel properties
Domain
Hospitality technology / SaaS
Deliverable
client delivery
Required skills
Revenue Management principles, hospitality operations, customer success, CRM/Email Marketing, project management, Salesforce
Preferred skills
Spanish fluency, Project Management certification
Technologies
Whistle, Salesforce, RMS, dynamic pricing tools
Responsibilities
Facilitate client onboarding, training, and ongoing support via video, phone, and email; Resolve customer inquiries and troubleshoot escalated issues; Partner with Sales to define success and drive retention; Build strong client relationships to encourage loyalty; Contribute to training materials and stay updated on system changes; Record activities in Salesforce and share insights for product improvements.