Infra Tech Support Practitioner
Core
Provide ongoing technical support, monitoring, and troubleshooting for production and development systems, networks, and configured services across various platforms.
Role type
L1/L2 Infrastructure Tech Support Practitioner
Builds
Production and development systems, networks, and configured services for US federal government clients
Domain
US Federal Government / IT Infrastructure Operations
Deliverable
infrastructure
Required skills
Capacity & Performance Monitoring, Infrastructure Monitoring, Infrastructure Service Incident Management, IT Infrastructure Operations, OS-level hardware/software support, Data Transfer Officer duties
Responsibilities
Monitor production and development systems and networks, troubleshoot basic and intermediate level incidents, implement technology at the operating system-level, perform Data Transfer Officer duties
Seniority
Senior, hands-on IC
