Client Success Manager
Core
AI-first Customer Success Manager responsible for managing the full customer lifecycle, driving adoption, and leveraging LLMs to enhance patient and provider experiences.
Role type
Senior IC Customer Success Manager (AI-first)
Builds
Telehealth platform for entrepreneurs to launch DTC telemedicine companies
Domain
Telehealth / SaaS
Deliverable
production ML models
Required skills
Customer lifecycle management, AI/LLM integration, stakeholder partnership, data analysis, technical demos, automation trust-building, creative problem-solving
Preferred skills
E-commerce experience, large/enterprise account management, startup environment adaptability
Technologies
LLMs, Bask software
Responsibilities
Build strong customer relationships and own the full lifecycle; Partner with stakeholders on custom engagement initiatives; Manage customer data and analyze engagement metrics; Deliver demos and provide technical answers; Document and share AI-native workflows; Validate AI approaches with real patients and providers.
Seniority
Senior, hands-on IC