Onboarding Coach
Core
Train hotel clients on the Cloudbeds platform, tailor the system to their specific hospitality business needs, and ensure they gain confidence in using the software to manage operations.
Role type
Customer Onboarding Coach (Hospitality)
Builds
Client onboarding success and product adoption for hotel properties
Domain
Hospitality / SaaS Customer Success
Deliverable
client delivery
Required skills
3+ years in 5-star hospitality (Front Desk/Revenue Manager) OR 3+ years in SaaS customer-facing roles, facilitation, troubleshooting, relationship building, project management, Salesforce data entry
Preferred skills
Project Management certification, Spanish language skills
Technologies
Cloudbeds platform, Salesforce
Responsibilities
Facilitate client onboarding and training via video, phone, and email; resolve customer inquiries and troubleshoot escalated issues; partner with Sales to define success and drive retention; build strong client relationships to encourage loyalty; contribute to training materials and gather feedback for product improvements
Seniority
Mid-level, hands-on IC
