Technical Account Manager, Logistics
Core
Drive user adoption, product enablement, and value realization for logistics customers by managing strategic relationships and leading Quarterly Business Reviews.
Role type
Senior Technical Account Manager
Builds
Customer success outcomes, product usage pipelines, and expansion opportunities for logistics service providers
Domain
Logistics / SaaS Platform
Deliverable
client delivery
Required skills
Strategic account management, stakeholder alignment, onboarding and adoption, data-driven analysis, cross-functional collaboration, up-selling and cross-selling
Preferred skills
Experience with 3PLs, Cargo, and Freight; ability to learn data fusion and machine learning concepts
Technologies
Altana platform
Responsibilities
Manage strategic accounts across global logistics service providers; drive onboarding and adoption for new users; assist customers with in-depth analysis to optimize experience; collaborate with product and engineering teams; own customer calls and QBRs; identify expansion opportunities with Account Executives; synthesize and communicate feedback to the product team
Seniority
Senior, hands-on IC