Customer Service Executive
On-site · IndiaNo visa sponsorship
Core
Handle inbound and outbound customer calls, resolve queries and complaints, and ensure timely closure of issues for a logistics technology company.
Role type
Customer Service Executive
Builds
Customer support operations for a logistics technology company
Domain
Logistics technology
Deliverable
client delivery
Required skills
Verbal communication, Hindi, Kannada, Problem-solving, Listening skills
Responsibilities
Handle inbound and outbound customer calls and queries, Resolve customer complaints and issues professionally, Coordinate with internal teams to resolve customer-related concerns, Maintain accurate records of customer interactions and follow-ups, Follow up with customers to ensure timely closure of issues, Adhere to company processes, service standards, and communication guidelines