Customer Support Specialist (CST/MST/PST)
Core
Provide customer service and day-to-day support for Bloomerang's nonprofit customers via email, live chat, and phone, including new customer implementations, training, and help documentation.
Role type
Customer Support Specialist (CST/MST/PST)
Builds
Bloomerang giving platform for nonprofits
Domain
Nonprofit technology / SaaS
Deliverable
client delivery
Required skills
Customer service, written and verbal communication, problem tracking, troubleshooting, computer and software proficiency
Preferred skills
Product knowledge application, stakeholder support, software QA/testing, feedback provision to product teams
Responsibilities
Answer customer questions via email, live chat, and phone; resolve customer issues; conduct new customer implementations and training; develop and deliver training webinars; write and create help documents and videos; assist with software quality assurance and testing; provide software design and functionality feedback to Product Development
Seniority
Individual Contributor, entry to mid-level