Customer Retention Specialist
Core
Retain customers by resolving disputes, troubleshooting technical issues, and providing solutions to prevent service cancellations in the security and home automation industry.
Role type
Customer Retention Specialist
Builds
Long-term customer relationships and retention rates
Domain
Security and Home Automation
Deliverable
client delivery
Required skills
dispute resolution, troubleshooting, problem-solving, performance target achievement, CRM usage
Preferred skills
sales, upselling, closing abilities, SalesForce experience
Responsibilities
Provide solutions-based approaches to retain customers considering cancellation, troubleshoot technical issues, identify root causes of customer problems, consistently improve retention rates, handle customer calls with empathy and professionalism
Seniority
Mid-level, 2-3 years experience
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