ServiceNow Senior Business Analyst
Core
Apply process improvement and reengineering principles to effect process modernization and quality improvement for US federal government clients.
Role type
Senior Business Analyst (ServiceNow) (via careerplan.io/jobs/4620794006-servicenow-senior-business-analyst-at-accenturefederalservices)
Builds
Process modernization initiatives and quality improvement efforts
Domain
US Federal Government / Public Sector
Required skills
Business Analysis, ServiceNow platform, Process mapping, Gap analysis, Requirements definition, Stakeholder communication
Responsibilities
Analyze business processes by mapping and evaluating as-is scope and steps; Identify gaps and opportunities for improvement; Recommend process and performance measurement improvements; Assist with institutionalizing changes and communicating to stakeholders; Provide input and support design/delivery of training programs for process changes