ServiceNow Functional Lead
Core
Lead the collection, synthesis, analysis, and documentation of existing business processes and design of new business processes for ServiceNow implementations.
Role type
Senior ServiceNow Functional Lead
Builds
New business processes and detailed product requirements for US federal government clients
Domain
Public sector / IT Service Management (ITSM)
Required skills
ServiceNow implementation leadership, business process analysis, project management, team leadership for business analysts, requirement definition, use case documentation, change management
Preferred skills
Agile user story development, functional test script writing, ServiceNow CSA or CIS-ITSM certification
Technologies
ServiceNow
Responsibilities
Manage functional ServiceNow designers and change management team, lead requirement activities, lead functional design activities, collaborate with stakeholders to define product requirements, facilitate process redesign
Seniority
Senior, hands-on IC with team leadership