Bi-lingual Support & Application Processing Specialist
Core
Bilingual support specialist handling inbound/outbound calls, case reviews, and application status inquiries for clients.
Role type
Customer Service Representative (Bilingual)
Builds
Customer support interactions and application processing workflows
Domain
Business Operations / Grants Management
Deliverable
client delivery
Required skills
Bilingual Spanish, PC skills (Windows, Word, Excel), project initiation, independent work
Preferred skills
CRM Platform experience
Responsibilities
Inbound & Outbound calling, Case/Project Review, Assisting callers with application status, Researching and responding to inquiries, Providing thorough documentation, Completing business-related requests, Assisting supervisor and project manager
Seniority
Entry-level to Junior