Technical Support Engineer II - W&B EMEA
Core
Provide technical support for Weights & Biases (W&B) users via email, live chat, and community forums, triaging bugs and ensuring SLA compliance.
Role type
Technical Support Engineer II (SaaS)
Builds
W&B platform for AI/ML model training and experimentation
Domain
AI/ML Infrastructure + SaaS
Deliverable
client delivery
Required skills
Python, ML frameworks (Keras, TensorBoard, TensorFlow, PyTorch, PyTorch Lightning), Jupyter notebooks, colabs, matplotlib, bug triage, SLA management, documentation improvement
Preferred skills
Machine learning experience, frontend frameworks, Docker, AWS, GCP, Azure, Kubernetes, cloud infrastructure
Technologies
Python, Keras, TensorBoard, TensorFlow, PyTorch, PyTorch Lightning, Jupyter, colabs, matplotlib, Docker, AWS, GCP, Azure, Kubernetes
Responsibilities
Respond to inbound support requests (email, chat, forums), triage bugs by severity, track responses to meet SLAs, collaborate with engineering on troubleshooting, identify trends to improve documentation, participate in 24/7 on-call rotation
Seniority
Mid-level, hands-on IC
