Customer Service Supply Chain Analyst
Core
End-to-end customer order management for PepsiCo products from receipt through delivery to customer warehouses and stores, ensuring accuracy and timely execution.
Role type
Customer Account Specialist (Supply Chain)
Builds
Accurate order fulfillment and delivery for assigned customers
Domain
Consumer Packaged Goods (CPG) / Supply Chain
Required skills
Order management, Inventory replenishment, Demand planning, Logistics, Procurement, Supply chain operations, Data integrity monitoring, Cross-functional collaboration, KPI compliance (fill rates, on-time delivery), Issue resolution, Stakeholder communication
Preferred skills
SAP, Tableau, MS Office suite (Excel, Word, Outlook, PowerPoint), Analytical thinking, Continuous improvement mindset, Learning agility
Responsibilities
Manage customer orders from receipt to delivery ensuring accuracy and timely release; Identify and resolve order level issues including fulfillment, transportation, and quality; Provide proactive communication on order status and delays; Monitor data integrity between systems; Collaborate to reconcile supply chain challenges and forecasting gaps; Track customer performance trends.
Seniority
Mid-level, hands-on IC