Patient Account Representative
Core
Handle incoming and outgoing calls to patients and insurance companies to resolve patient accounts, perform soft collections, and assist with policy statuses and insurance verifications.
Role type
Patient Account Representative (Self-Pay)
Builds
Patient account resolutions and insurance verification services for healthcare clients
Domain
Healthcare / Insurance / Customer Service
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Account review, EOB knowledge, Customer service, Data entry, Project management
Preferred skills
PC skills (Windows, Word, Excel), Electronic Health Record Systems familiarity, Healthcare industry experience
Responsibilities
Answering patient and insurance calls, updating patient demographic information, initiating account adjustments, researching and responding to patient inquiries via phone/mail/email, communicating areas of concern to management
Seniority
Entry-level to Junior