Administration Officer - Reception
Core
Provide day-to-day administrative and customer service support to ensure smooth operations of an aged care facility.
Role type
Front-line administrative officer (reception)
Builds
Operational efficiency and resident/family experience at an aged care service
Domain
Aged care / Healthcare administration
Deliverable
Dashboards & analysis (filing, data entry, record keeping) | Client delivery (reception, enquiries)
Required skills
Customer service, administrative support, data entry, document preparation, phone/email triage, visitor management, petty cash handling, Microsoft Office, CRM systems
Preferred skills
Organizational skills, time management, ability to manage multiple priorities, independent work, team collaboration, computer literacy
Responsibilities
Welcome residents, families, and visitors; answer and triage phone, email, and in-person enquiries; record messages and follow-up actions; manage visitor sign-in; assist with admission administration; complete filing and data entry; support petty cash and invoice processing; assist with appointment and booking management; maintain office supplies.
Seniority
Junior, hands-on IC