Customer Success Manager
Core
Own the end-to-end lifecycle of Ascend's highest value customers, serving as a trusted advisor to ensure adoption, retention, and expansion.
Role type
Senior Customer Success Manager (B2B SaaS/Fintech)
Builds
Post-implementation customer success function for high-value insurance and financial services clients
Domain
Fintech / Insurance / B2B SaaS
Required skills
Strategic account management, stakeholder engagement, renewals and expansion, cross-functional partnership, customer lifecycle ownership, scalable process design
Preferred skills
Insurance, financial services, or fintech domain expertise
Technologies
Customer Success tools, CRM platforms
Responsibilities
Manage a portfolio of mid-market and enterprise customers, lead business reviews and feature rollouts, act as the voice of the customer to inform product decisions, drive renewals and expansion motions, define scalable Customer Success best practices
Seniority
Mid-Senior, hands-on IC