Payment Support Specialist
RemoteNo visa sponsorship
Core
External point of contact for service professionals handling payment issues, account security, and reconciliation.
Role type
Payment Support Specialist
Builds
Payment support and account security for service professionals
Domain
Fintech / Merchant Services
Deliverable
client delivery
Required skills
Customer support, account management, Salesforce, Stripe, technical troubleshooting, chargeback management
Preferred skills
AI tools, tech support experience
Responsibilities
Handle payment issues via written and verbal communication, assist with account security and best practices, interpret and assist with account ledger reconciliation, troubleshoot technical errors, support chargeback evidence collection, communicate with engineering and product teams, collaborate with Risk team on high-risk accounts.
Seniority
Junior, individual contributor
