Customer Success Executive,
On-site · IndiaNo visa sponsorship
Core
Onboard new customers, resolve queries, and build long-term relationships in a SaaS environment.
Role type
Junior Customer Success Executive
Builds
Customer onboarding and support workflows
Domain
SaaS
Deliverable
client delivery
Required skills
Customer interaction, problem-solving, CRM usage, MS Office/Google Workspace, English communication
Responsibilities
Respond to customer queries via email, phone, WhatsApp, chat, and tickets; guide customers through onboarding; conduct basic product demonstrations; coordinate with internal teams to resolve issues; follow up to ensure timely resolution; gather and share customer feedback; maintain accurate interaction records.
Seniority
Junior, entry-level to 1 year experience