Customer Care Consultant - Canning Vale WA
Core
First point of contact for Mega Mining customers, handling enquiries and expediting orders to ensure fast, accurate solutions.
Role type
Customer Care Consultant
Builds
Customer service interactions and order fulfillment processes
Domain
Logistics and Mining supply chain
Deliverable
client delivery
Required skills
telephone and email communication, problem-solving, attention to detail, prioritization, system interrogation
Preferred skills
call centre experience, retail experience, MS Office
Responsibilities
Handle telephone and email enquiries, expedite orders to meet delivery expectations, identify and assess customer requirements, release and manage EDI exceptions, engage in team and individual training
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