Lead Agent Architect
Core
Design and implement scalable AI agent solutions that integrate LLMs with enterprise systems to transform customer service workflows.
Role type
Lead AI Agent Architect (Senior IC)
Builds
Production-ready AI agent workflows and conversational solutions for enterprise clients
Domain
Enterprise Customer Experience (CX) and Agentic AI
Deliverable
production ML models | product features
Required skills
LLM behavior optimization, prompt engineering, conversational design, API integration, enterprise architecture, system troubleshooting, solution design
Preferred skills
A/B testing, contact center technologies, large-scale system implementations
Technologies
LLMs, APIs, CRMs, backend services
Responsibilities
Lead design of AI agent solutions translating requirements into scalable workflows; Develop LLM-driven agent behavior via prompting and structured workflows; Ensure reliable performance through guardrails and testing; Integrate AI agents with enterprise systems; Troubleshoot production workflows and integrations; Act as trusted advisor to customers on AI best practices
Seniority
Senior, hands-on IC
