Manager, Customer Operations
Core
Architect sales compensation rule logic and system architecture for new customers while managing their operational sales performance management processes.
Role type
Manager, Customer Operations (Sales Compensation)
Builds
Custom commission engine architectures and sales performance management workflows for enterprise clients
Domain
Sales Compensation / Sales Operations / Data Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Sales Performance Management (SPM) expertise, Database logical structures, Data profiling and aggregation, Project management, Stakeholder management, Strategic business analysis
Preferred skills
SQL, Python, Sales incentive compensation design
Technologies
Excel, PowerPoint, SQL, Python
Responsibilities
Translate data inputs and business logic into Forma rule/system logic and commission engine architecture; Manage customer expectations regarding deliverables and project timelines; Develop deep understanding of client strategic positioning and business models; Identify areas for improvement in client SPM processes and strategies; Articulate customer feedback to Product and Engineering teams to inform feature priorities.
Seniority
Manager, hands-on IC with team leadership potential