Manager, Back Office & Payment Operations
Core
Lead a team of Banking Operations analysts to oversee payment monitoring, risk management, and process improvement for money movement across the platform.
Role type
Manager, Banking Operations
Builds
Scalable operating frameworks for onboarding, quality assurance, and escalation management
Domain
Fintech / Banking / Payments
Required skills
Banking operations, Payments operations, Compliance operations, People management, Risk assessment, Process improvement, AI tool adoption, Stakeholder partnership, Data analysis, Automation
Preferred skills
FINRA Series 7/63/24 or AAP/APRP, SQL, Excel, Audit leadership, Vendor management
Technologies
Fedwire, SWIFT, ACH, Stablecoins, Claude, Hex, Granola, Glean
Responsibilities
Lead and coach a team of Banking Operations analysts to ensure accuracy and accountability. Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins for real-time exception resolution. Build scalable operating frameworks for onboarding, quality assurance, and coverage planning. Advance AI adoption by identifying use cases and partnering on tools to improve team effectiveness. Partner with Compliance, Legal, Product, and Engineering to strengthen controls and support operational readiness. Drive continuous improvement by identifying root causes, refining procedures, and advancing automation. Translate frontline insights into actionable reporting and recommendations for leadership.
Seniority
Manager, people leadership