Strategic Account & Delivery Manager
Core
Own end-to-end success of strategic customer accounts, managing relationships, project delivery, and commercial growth for industrial digital transformation solutions.
Role type
Senior Strategic Account & Delivery Manager
Builds
MES, MOM, and Industry 4.0 solutions for global manufacturing enterprises
Domain
Industrial digital transformation / Smart Manufacturing
Deliverable
client delivery
Required skills
Enterprise software management, MES/MOM functionality, project/program management, commercial negotiation, stakeholder management, solution architecture understanding, ERP/SAP integration knowledge, batch/process manufacturing experience
Preferred skills
Batch/process manufacturing domain expertise, DCS/PLC automation knowledge
Technologies
MES, MOM, ERP, SAP, APIs, DCS, PLC
Responsibilities
Own overall customer relationship and act as primary point of contact; Drive customer satisfaction, governance meetings, and escalation management; Own customer projects from requirement/blueprinting through delivery, UAT, go-live, and handover; Drive SoWs, CRs, proposals, estimations, and commercial negotiations; Coordinate delivery across teams and support; Translate customer requirements into defined scope and delivery expectations.