Federal Customer Success Manager
Core
Strategic advisor to high-value federal agencies and defense organizations, driving adoption, compliance (CMMC, FedRAMP), and value realization for autonomous pentesting platforms.
Role type
Senior IC Federal Customer Success Manager
Builds
Production-safe autonomous pentests and assessment operations for government and enterprise clients
Domain
Cybersecurity / Federal Government / Defense
Required skills
Active/Recent Top Secret or Secret clearance, U.S. citizenship, 4+ years in Customer Success/Technical Account Management in SaaS cybersecurity, experience with federal compliance frameworks (CMMC, FedRAMP), managing a book of business, CRM proficiency (Salesforce, Gainsight)
Preferred skills
Offensive security certifications (OSCP, CEH, GPEN, CISSP, CCNA, SANS), startup/high-growth experience, deep understanding of offensive security and cloud environments
Technologies
NodeZero platform, Salesforce, Gainsight, Zendesk, JIRA
Responsibilities
Manage portfolio of federal/DIB customers ensuring compliance and value realization; Navigate government agency processes and security protocols; Partner with IT/Security teams to interpret pentest results and guide remediation; Drive retention and growth by aligning account strategy with sales teams; Act as customer advocate to drive product evolution; Maintain customer health records and execute next best actions.
Seniority
Senior, hands-on IC