Customer Service Representative
Core
Front-line customer service role handling phone calls, emails, and portal queries to resolve customer issues and manage orders.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment processes
Domain
Retail and Food Services
Deliverable
client delivery
Required skills
Phone communication, order management, customer relationship management, problem-solving, administrative record keeping
Responsibilities
Answering customer calls and emails, processing and tracking customer orders, collaborating with warehouse and account teams to resolve issues, maintaining customer records and portals
Seniority
Individual Contributor, entry to mid-level