Area Collections Executive, Namapa
Core
Manage field collection efforts and processes for Sun King EasyBuy products, working directly with Field Agents and Customers to improve repayment rates and customer satisfaction.
Role type
Area Collections Executive
Builds
Collection processes and repayment strategies for off-grid energy products
Domain
Fintech / PAYGO / Renewable Energy
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Credit management, Collections, Field operations, Team coordination, Process design, Fraud detection, Repossession management, Strategic planning
Preferred skills
MFI/Bank/Fintech/PAYGO experience, Local language proficiency, Rural community engagement
Technologies
None stated
Responsibilities
Review area portfolio and repayment trends to drive collection strategies; Conduct mystery market visits to assess sales quality and identify operational hurdles; Provide weekly updates to Sales and Risk teams on field interventions; Design and operationalize collection processes; Work with managers to repossess products from delinquent customers; Report product tampering and facilitate actions against fraudulent practices; Train agents on repossessions and difficult collection issues; Drive operating rhythm to ensure agents complete collection calls and tasks on time.