IT Support Lead
Core
Deliver exceptional technical support and scale IT operations for an AI innovation lab, managing endpoints, onboarding/offboarding, and inventory.
Role type
Senior IT Support Lead
Builds
Intelligent technologies and AI solutions for HP's portfolio
Domain
Technology / AI Innovation
Deliverable
production ML models
Required skills
macOS support, Windows support, Google Workspace administration, Microsoft 365 administration, Okta administration, Slack administration, SaaS tool management, endpoint lifecycle management, onboarding workflows, offboarding workflows, IT inventory management, asset tracking, hardware logistics, procurement workflows, knowledge base management, process improvement, automation, troubleshooting
Preferred skills
Startup experience, office networking support, prototype device management, engineering hardware support, process design
Technologies
macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack
Responsibilities
Provide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications. Act as the senior escalation point for complex support issues. Identify recurring support trends and help improve processes, tooling, and self-service resources. Own and execute IT onboarding and offboarding workflows. Administer and support Google Workspace, Microsoft 365, Okta, Slack, and other business-critical SaaS tools. Manage provisioning, troubleshooting, lifecycle support, and tracking for Windows and macOS devices. Own IT inventory management, including hardware procurement support, asset tracking, storage, audits, and logistics. Write, maintain, and improve IT knowledge base articles, troubleshooting guides, onboarding documentation, and operational runbooks.
Seniority
Senior, hands-on IC
