Solution Technical Marketing Engineer
Core
Advocate for solution quality across installed base and new product releases, lead field escalations, and drive systemic improvements to prevent issue recurrence.
Role type
Senior Technical Marketing Engineer (Quality & Operations)
Builds
Operational excellence in solution quality processes and customer experience.
Domain
Consumer Print Core Solutions / Software Ecosystem
Required skills
Program management, Strategic & Critical Thinking, Stakeholder Management & Influence, Executive presentation, Verbal communication
Preferred skills
Program management experience
Technologies
Telemetry, Sentiment monitoring
Responsibilities
Strengthen operational excellence through solution quality forums and customer insights reviews, Lead field escalation for solution-related issues, Institutionalize solution quality processes across the product lifecycle, Provide quality leadership to partner with Product Management and TIO teams, Drive systemic improvement with partners to prevent reoccurrence of issues, Ensure tighter synergy and integration between Quality HW/FW and Solution teams.