Program Manager, Product Systems and Insights
Core
Build a unified Voice of the Customer program and product operating rhythm to transform scattered feedback into structured input for product teams and manage the end-to-end bug lifecycle.
Role type
Senior Program Manager, Product Systems and Insights
Builds
A single feedback intake system, bug management process, and operating cadence aligning Engineering, Product, and Design.
Domain
LegalTech / AI-native SaaS / Product Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Program management, process design from scratch, bug triage and incident management, product development rituals facilitation, taxonomy design, cross-functional alignment without direct authority, data tooling fluency
Preferred skills
Experience with AI-native or highly technical products
Technologies
Feedback tooling, ticketing systems, data analysis tools
Responsibilities
Design and stand up the end-to-end feedback pipeline from CS, Support, and Sales; Set weekly triage cadence and SLAs for feedback classification; Build reporting on feedback volume, themes, and trends; Design and run core engineering, product, and design rituals including roadmap reviews; Own the end-to-end bug lifecycle from intake to resolution; Define severity and SLA standards for defects across teams.
Seniority
Senior, hands-on IC
