Supervisor, Benefits Support Services
Core
Lead a team of analysts and specialists to deliver high-quality benefits administration and support to TriNet's clients and their worksite employees.
Role type
Senior IC benefits operations supervisor
Builds
Benefits administration services for SMB clients
Domain
Human Resources / Employee Benefits
Required skills
Benefits administration, Team leadership, Performance management, Process improvement, Escalation handling, Cross-functional collaboration
Preferred skills
PEO/HR outsourcing experience, CEBS certification, CPP certification, Remote team management
Technologies
Benefits administration platforms, Microsoft Office Suite
Responsibilities
Coach and mentor team members; Define individual goals, KPIs, and performance metrics; Oversee process improvements and documentation; Handle escalated issues; Collaborate cross-functionally with internal teams
Seniority
Senior, hands-on IC with team lead responsibilities
