Front Office Agent (m/w/d)
Core
First point of contact for guests upon entering the facility, managing check-ins, check-outs, reservations, and guest coordination to ensure a positive stay.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes, reservation management, and bay tours/management
Domain
Hospitality & Entertainment
Deliverable
client delivery
Required skills
Guest reception, check-in/check-out execution, reservation handling, complaint management, guest coordination, inventory management
Preferred skills
Hospitality training background, stress resistance, charisma, German (fluent), English (basic)
Responsibilities
Conduct guest check-in and check-out, process inquiries and complaints, accept reservation requests, coordinate guest communications, support bay tours and bay management, perform retail inventory counts
Seniority
Entry-level to Junior