Indigo Technical Field Service Product Specialist
Core
Senior technical expert supporting HP Indigo digital press customers with advanced troubleshooting, installations, system upgrades, performance optimization, and customer training to ensure maximum uptime and productivity.
Role type
Senior IC electromechanical field service product specialist
Builds
HP Indigo digital printing presses and workflow systems
Domain
Industrial printing / Digital printing / Electromechanical systems
Required skills
electromechanical troubleshooting, root-cause analysis, installation and commissioning, customer training and mentoring, print quality diagnostics, workflow integration, system optimization, escalations management, preventive maintenance methodologies
Preferred skills
digital printing industry experience, packaging or label printing experience, leading installations and relocations, technical coaching
Technologies
Servo motors, motion control systems, pneumatics, vacuum systems, industrial automation, Windows OS, remote diagnostics tools, workflow software
Responsibilities
Lead complex technical escalations and root-cause investigations for hardware, software, and print quality issues; Execute new press installations, commissioning, upgrades, and relocations; Deliver operator and maintenance training to customers and field engineers; Optimize press performance and reliability using data analytics; Mentor field service engineers and share technical expertise.
Seniority
Senior, hands-on IC