Customer Operations Global Account
Core
Improves customer experience and handles moderately complex issues for global accounts while collaborating with cross-functional teams.
Role type
Customer Operations Specialist
Builds
Customer satisfaction and retention strategies
Domain
Global Account Management / Customer Support
Deliverable
dashboards & analysis
Required skills
Customer relationship management, Issue resolution, Cross-functional collaboration, Vendor/partner relationship management, Data analysis, Process improvement
Preferred skills
Certified Sales Operations Professional (CSOP)
Technologies
CRM systems
Responsibilities
Resolve moderately complex customer issues, Maintain communication regarding order and delivery status, Collect and analyze customer feedback, Generate reports on key performance metrics, Collaborate with cross-functional teams, Maintain relationships with vendors and channel partners
Seniority
Mid-level, individual contributor
