Collector I
Core
Collect on defaulted accounts owed to the company, develop and negotiate payment plans, and maintain detailed records of customer communications.
Role type
entry-level collections specialist
Builds
repayment behaviors and cash flow for small business financing clients
Domain
financial services / debt collection
Required skills
collections experience, call center experience, negotiation, compliance knowledge, data entry, customer communication
Preferred skills
policy contribution, metric achievement, system improvement recommendations
Responsibilities
Develop and negotiate payment plans adhering to legal regulations, maintain detailed records of customer communications and payment plans, perform maintenance and research on past due accounts, generate written correspondence to customers, access database information and credit reports, achieve department KPIs for calls and payment arrangements
Seniority
Entry-level, individual contributor